GEA, a leading global supplier for the food, beverage, and pharmaceutical sectors, is seeking an enthusiastic On-Site Services Intern to join our new Janesville, WI facility. In this role, you'll play a critical part in supporting the successful operation of IT systems across all our sites in the United States and Canada.

What you'll do:

• Partner with the On-Site Services team to manage IT service delivery, ensuring adherence to service level agreements (SLAs) with internal and external providers.

• Be the champion for our regional IT users, monitoring tickets and intervening when needed to resolve issues and improve satisfaction.

• Act as the go-to escalation point for users facing complex problems.

• Support the seamless deployment and ongoing functionality of essential corporate applications and services.

• Build strong working relationships with colleagues across departments and key stakeholders to ensure clear communication and collaboration.

• Streamline processes for IT service delivery, implementing improvements and maintaining comprehensive documentation.

• Collaborate with peers in other locations to share best practices and enhance overall service quality.

• Provide technical support for local hardware, including PCs, printers, mobile, and various network devices.

• Proactively ensure high availability of IT systems to keep our business operations running smoothly.

• Assist with planning and managing the lifecycle and roadmap for local IT services.

• Utilize the ServiceNow ITSM platform to effectively manage calls, escalations, and adhere to agreed-upon SLAs and metrics.

• Champion continuous service improvement through process enhancements, documentation of solutions, and user training initiatives.

• Lend support during IT user relocation activities, including colleague moves, office relocations, and acquisitions.

• Provide IT support to senior executives as needed.
   

What you'll gain:

• Valuable experience in a dynamic global company.

• The opportunity to work with cutting-edge technology and contribute to a fast-paced environment.

• Exposure to international teams and diverse work cultures.

• A chance to hone your problem-solving, communication, and collaboration skills.

• Academic Background: Currently pursuing or hold a degree in Computer Science, Information Technology, or a related field.

• Technical Skills:

  • Proficient in the Microsoft ecosystem, including Windows, Office Suite (Word, Excel, PowerPoint, etc.), Teams, Microsoft 365, and SharePoint.

  • Working knowledge of IT networking and related equipment (PCs, printers, scanners, switches, firewalls, UPS, wireless systems, sensors, etc.).
     

• Soft Skills:

  • Customer Focus: Demonstrated experience providing excellent customer service, with a friendly and empathetic approach.

  • Communication: Strong written and verbal communication skills, with the ability to effectively explain technical concepts to a non-technical audience.

  • Problem-Solving: A resourceful and creative thinker with a proven ability to identify, analyze, and resolve complex issues independently.

  • Initiative and Drive: Highly motivated and self-directed, with a proactive approach to work and a commitment to achieving results.

  • Adaptability and Learning: Eager to learn new skills and adapt to a fast-paced, ever-changing environment.

  • Teamwork: A collaborative team player who thrives in a dynamic international environment.

  • Reliability and Trustworthiness: A dependable individual with a strong work ethic and a commitment to upholding confidentiality.

  • Travel: Ability to travel occasionally as needed.
     

Bonus Points:

• Experience using IT service management tools (like ServiceNow).

• Experience working in a fast-paced, technology-driven environment.