Job opportunity
Customer Service Representative Level II
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number
JR-0028397
Job function
Service
Position type
Full time
Site
2717 S. Fourth Street, FREsno, CA 93725
Your responsibilities and tasks:
Customer Service Specialist II
We're looking for an experienced Customer Service Specialist II to join our team. This role combines accounts payable management and leadership in our customer service department. The ideal candidate excels in accounts payable processes, team leadership, and providing outstanding customer service.
Responsibilities:
- Manage local accounts payable processes, ensuring accuracy and policy compliance.
- Collaborate across departments to resolve payment issues and maintain operations.
- Foster positive vendor relationships and negotiate favorable terms.
- Lead reconciliation of accounts payable ledgers and prepare financial reports.
- Handle customer orders, ensuring accuracy and compliance with protocols.
- Communicate with sales teams to confirm and update order details.
- Collaborate with teams to resolve order issues and maintain smooth processing.
- Monitor inventory and stock levels for timely order fulfillment.
- Provide regular updates on orders to clients and internal teams.
- Conduct quality checks and resolve order discrepancies.
- Identify opportunities to improve processes and efficiency.
Your profile and qualifications:
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree a plus.
- 3-5 years of experience in accounts payable and customer service roles.
- Strong understanding of accounts payable and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficient in accounting software, Microsoft Excel, and CRM tools.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to manage multiple tasks, prioritize, and meet deadlines.
- Experience with process improvements and knowledge of accounting standards.
Working at GEA Group has significant benefits:
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
Join us and lead a team while enhancing our accounts payable and customer service operations!
#enigineeringforthebett
GEA careers
Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA careers
About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
