Field Service Engineer

The Field Service Engineer typically executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment in the Ammonia Refrigeration industry or Mechanical industry. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in-house in our workshops. The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training. S/he will be the face and first contact of GEA to and with the customer. S/he will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance. Their efforts place an equal priority on the after sales delivery to BA Equipment and BA Solutions. The Field Service Engineer will operate in but not limited to the “location” as indicated above.

The key responsibilities & priorities for the role:

• Deliver service execution of the highest quality.

• Be professional in their dealings and communication with the customer.

• Identify service opportunities and leads and communicate to the responsible GEA personnel.

• Be the “face” of the organization. The tasks and responsibilities for the role include:

• Troubleshooting of GEA equipment and other manufacturer’s equipment.

• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.

• Installation and Commissioning of Equipment.

• Assist in Service Project Execution activities.

• Overhauling of equipment.

• Performing of tasks as per the defined and strict schedule to meet the deadline.

• Carry out site visits, audits and monitor site performance.

• Gathering and classifying data using various measuring equipment applicable to the equipment.

• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.

• Operate various equipment in compliance with legal guidelines.

• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.

• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.

• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.

• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.

• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.

• Providing of technical direction to service personnel.

• Adhering and following all HSE governance of GEA and customers.