Job opportunity
Field Service Training Manager - Janesville Wisconsin
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number
JR-0027191
Job function
Service
Position type
Full time
Site
401 S Wuthering Hills Dr, Janesville, WI 53546
Your responsibilities and tasks:
- Develop and implement training programs to ensure field service technicians are proficient in installing, troubleshooting, and repairing industrial process equipment for the food, beverage and pharmaceutical industries.
- Create training materials, including manuals, presentations, videos, and hands-on exercises, to effectively convey technical concepts and procedures.
- Coordinate and conduct training sessions at company facilities, client sites, and online platforms, ensuring all technicians receive consistent and thorough training.
- Assess Field Service training needs, customer training needs and performance gaps among field service technicians and adjust training programs accordingly.
- Stay updated on the latest technologies, industry trends, and best practices related to industrial process equipment servicing, and incorporate relevant information into training materials.
- Collaborate with internal teams, including engineering, product development, and customer support, to gather feedback and insights to enhance training programs.
- Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make recommendations for improvements.
- Provide ongoing support and mentorship to field service technicians, offering guidance and assistance in resolving complex technical issues.
- Maintain documentation and records of training activities, certifications, and qualifications of field service technicians.
- Ensure compliance with safety regulations and company policies throughout training activities and field service operations.
Your profile and qualifications:
- An Associates degree or a Bachelor’s degree in Engineering, Industrial Technology, or related field; or equivalent work experience.
- Minimum of 5 years of experience in servicing industrial process equipment, with a strong understanding of mechanical, electrical, and hydraulic systems.
- Proven experience in designing and delivering technical training programs, preferably in an industrial or manufacturing environment.
- Excellent communication and interpersonal skills, with the ability to effectively convey technical concepts to diverse audiences.
- Strong leadership abilities, with experience in supervising or mentoring field service technicians.
- Proficiency in Microsoft Office Suite and other training development tools.
- Willingness to travel to various client sites as needed.
- Certifications in relevant technical fields (e.g., PLC programming, electrical troubleshooting) are a plus.
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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GEA careers
Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA careers
About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
