Job opportunity
Digital Service Engineer Heating & Refrigeration
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number
JR-0026899
Job function
GEA Digital
Position type
Full time
Site
Unit 9, Conqueror Court, Watermark, Velum Drive Sittingbourne Kent ME10 5BH
Your responsibilities and tasks:
GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership.
Your Responsibilities:
Deliver proactive supervision based on cloud-based digital remote monitoring tools and predictive analytics software that optimize availability of customer’s connected assets
Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance
Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations
Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction
Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools
Develop content structure for recommendation data base that makes best in class troubleshooting procedures available
Liaise with other teams within the organization, including sales and engineering, to exchange knowledge and ensure client requirements are met
Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance
Your profile and qualifications:
Profile and Qualifications:
Master’s or Bachelor’s degree in mechanical engineering, computer science or in a related field
4+ years working experience in technical support, preventive maintenance, or a similar role; preferably involving industrial equipment.
Experience as a service engineer remotely servicing industrial customers for digital products in technical support or a related field
Industry Experience in process industries (e.g. food production) or in machine or plant engineering
Good analytical skills and familiarity with remote monitoring tools, predictive analytics, and IoT technologies
Self-starter and high motivation to implement new digital services
Strong problem-solving and troubleshooting skills
Excellent communication skills, both written and verbal, for remote engagement with field teams and customers
Solid German and English skills
Detail-oriented with the ability to document technical support requests and solutions in a knowledge base
Knowledge of software development lifecycle and software development tools
What we offer/Our benefits:
Hybrid work
Competitive Salary and Bonus
25 days holiday
Pension
Death in service
Group Income Protection
Private Medical
GEA careers
Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA careers
About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
