GEA support & service
World-class support comes standard
Behind every MaxiFormer is a GEA team that stays with you every step of the way. From 24/7 support to on-site demos and Technology Center testing, our goal is to make your production seamless and your investment worthwhile.
Always backed by GEA
The GEA support behind every machine
Every MaxiFormer is backed by a global team of experts who know what it takes to keep your production running. Whether it's 24/7 remote support, spare parts, technical guidance, or on-site demos, our service starts on day one and continues for the life of your equipment.
Customers can test their recipes either at our Technology Center in Bakel or with demo machines on-site. These hands-on trials often exceed expectations, sometimes so much that customers don’t want to send the machines back.
And when it’s time to ramp up production? Our field technologists travel the globe to support startups, fine-tune processes, and make sure every product is perfect, right out of the gate.
With GEA, support is not an add-on. It’s a promise.
“In the many years now that I’ve been working with the MaxiFormer, traveling all over the world to start up new MaxiFormers, it is really nice to see the faces of customers – from operators to business owners – when you start up a MaxiFormer. The products come out straight away, sharp and in-line like soldiers, and then people get even more enthusiastic when you really speed up the machine and run it at a really, really high speed.”
Martin Verhoeven – Application Technologist
“I work in customer service, and of course, we have to support our MaxiFormer 24/7. Not only in terms of technology, but also with spare parts and technical problems. wherever the customer is located, we always try to help them. We know that our customers who have a MaxiFormer have high capacity demands, we will not let them down. We also know from feedback from our customers that they greatly appreciate our 24/7 support.”
Mirando Timmermans – Service Product Manager
“Customers who are interested in MaxiFormer can do a trial in our TC in Bakel, but we also offer demo machines for support. This means that they can do a test on-site at their own facilities with their own products and recipes. It happens often that customers are so satisfied with the results that they don't want to send the machine back, but we need to prepare it for the next round of customer tests. I think it is very good that those customers are so happy with the results.”
Jolanda Linders – Technology Center Coördinator
“Here in the Technology Center of Bakel, we test with customers and potential customers to create a nice product. Testing the MaxiFormer is the best part of our work. "Test before you invest" – I think that is our motto.”
Ben Kuhne – Food Technologist
Discover more benefits
Our support is stronger because the MaxiFormer II is also versatile, cost-efficient, and sustainable. Explore the full picture of benefits.
