GEA Portal
ALL IN ONE PLACE.
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Welcome to GEA Portal – the central gateway for your collaboration with GEA.
Simply open the GEA Portal online, wherever you are, and gain access to real-time machine status updates, a comprehensive overview of service orders and schedules, new service requests, unified GEA Service contacts, and technical documents for all your GEA equipment – all at your fingertips.
We enable our customers to successfully grow into a sustainable future by providing a digital and open ecosystem for all their operations with us.
Niklas Demke
Product Owner GEA Portal, Business Development, GEA Digital | GEA Digital Hub
Our core apps: One touch for everything you need.
The GEA Portal offers a growing number of specialized apps for numerous industries and plant types to cover all our customers’ service needs. Four core apps are at the heart of our unified digital offer – all optimized to help you manage your day-to-day service status and service activities, regardless of your industry.
Asset App
Access all your machine data:
Benefit from the Digital Product Passport that we now offer for new GEA equipment. Here you will find all machine-related data and information from a single source. The Digital Product Passport is your gateway to the GEA Portal where you can experience the full range of GEA's digital solutions.
Support App
One-point handling of all our service requests and orders:
The Support App allows you to submit all service requests in a simple and structured way, anytime, anywhere. You will be routed to the right GEA service contacts to interact and find solutions. Get full visibility and have all service information and updates at your fingertips - from any device, for you and your team members.
Document App
Your global hub for up-to-the-minute machine documentation:
All of GEA's technical information - from product datasheets and operating manuals to parts lists - is now available online via the Document App - lightning fast, more sustainable than paper and always accessible.
Service Log App
Full transparency throughout your service journey
The Service Log App offers you a seamless connection to GEA's field service management. After requesting, scheduling, and preparing your service via the Support App, the Service Log App gives you a comprehensive overview of all service calls for your GEA equipment—both upcoming and completed. In addition to this detailed overview, you also have access to all past service reports, ensuring complete transparency throughout your service journey.
Interested in an app or the portal in general? - Get in touch with us!
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