Stellenangebot
Ihre Verantwortungsbereiche und Aufgaben:
We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert.
In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK.
This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.
Key responsibilities:
- Provide expert technical support across the separation equipment portfolio.
- Act as the senior escalation point for complex technical issues and equipment breakdowns.
- Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
- Support the commissioning, optimisation and performance improvement of customer equipment.
- Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
- Identify recurring failures and provide recommendations to improve equipment reliability.
- Lead and coordinate complex service activities both on customer sites and remotely.
- Deliver technical training to engineers, service teams and customers.
- Support project installations with specialist technical expertise.
- Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
- Produce CBM reports and provide recommendations based on equipment performance data.
- Build strong relationships with customers, internal teams and equipment manufacturers.
- Contribute to improved service delivery and identify opportunities to enhance customer support.
Ihr Profil und Ihre Qualifikationen:
We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.
- An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.
- At least 5 years' experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
- A strong understanding of troubleshooting, commissioning and equipment performance optimisation.
- Experience interpreting technical drawings, manuals and engineering documentation.
- The ability to make sound engineering decisions independently.
- Excellent communication skills with the ability to support both customers and internal stakeholders.
- Experience delivering technical training would be advantageous.
- Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.
- Good working knowledge of Microsoft 365 and digital service tools.
Additional Requirements
- Full UK driving licence.
- Willingness to travel throughout the UK as required.
- Ability to work safely and effectively in customer and industrial environments.
Über GEA
GEA ist einer der größten Systemanbieter für die Nahrungsmittel- und Getränkeindustrie sowie für ein breites Spektrum anderer Prozessindustrien. Rund 18.000 Mitarbeitende in mehr als 60 Ländern tragen maßgeblich zum Erfolg des Unternehmens bei – werden Sie Teil davon! Wir bieten Ihnen interessante und herausfordernde Aufgaben, ein angenehmes Arbeitsklima in internationalen Teams sowie attraktive Entwicklungs- und Aufstiegsmöglichkeiten in einem international tätigen Unternehmen.
Reach out to us
Ähnliche Stellenangebote
GEA Karrieren
Werde Teil eines Top-Employers
GEA wurde vom Top Employers Institute for Europe als Top Employer zertifiziert. Wir haben hohe Punktzahlen in den Bereichen Führung, Ethik & Integrität und Nachhaltigkeit erreicht.
GEA Karrieren
Eine Welt voller Möglichkeiten
GEA gehört zu den weltweit führenden Unternehmen im Anlagen- und Maschinenbau. Bei uns erwarten dich vielfältige Ausbildungs- und Karrieremöglichkeiten weltweit.
GEA Karrieren
Über GEA
GEA blickt auf eine über 140-jährige Geschichte zurück. Heute sind wir mit mehr als 18.000 engagierten Mitarbeitenden in mehr als 150 Ländern in beständigen Kundenindustrien tätig.
