Ihre Verantwortungsbereiche und Aufgaben:
We are looking for a Mechanical Engineer - Customer Service to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.
Key Responsibilities
- Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.
- Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
- Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.
- Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
- Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
- Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
- Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
- Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.
- Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.
Ihr Profil und Ihre Qualifikationen:
- Bachelor's Degree in Engineering (Mechanical Engineering preferred).
- Previous experience in industrial or engineering environments is a strong advantage.
- Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing
- Fluent Spanish and English, both written and spoken. Additional European languages are considered a strong asset.
- Familiarity with logistics and invoicing workflows.
- High attention to detail and data accuracy, particularly in master data management.
- Ability to manage multiple priorities in demanding environments.
- Strong organizational, communication, and stakeholder management skills.
- Customer-centric, service-oriented, and results-driven mindset.
- Commitment to continuous improvement and operational quality.
We offer:
- Attractive compensation package aligned with experience and responsibilities
- Private health insurance plan
- Employee Assistance Program
- Flexible working hours and a hybrid working model (up to two days per week remote)
- 23 days of vacation per year
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally
- The opportunity to join a company recognized as a Top Employer 2026
Über GEA
GEA ist einer der größten Systemanbieter für die Nahrungsmittel- und Getränkeindustrie sowie für ein breites Spektrum anderer Prozessindustrien. Rund 18.000 Mitarbeitende in mehr als 60 Ländern tragen maßgeblich zum Erfolg des Unternehmens bei – werden Sie Teil davon! Wir bieten Ihnen interessante und herausfordernde Aufgaben, ein angenehmes Arbeitsklima in internationalen Teams sowie attraktive Entwicklungs- und Aufstiegsmöglichkeiten in einem international tätigen Unternehmen.
Ähnliche Stellenangebote
GEA Karrieren
Werde Teil eines Top-Employers
GEA wurde vom Top Employers Institute for Europe als Top Employer zertifiziert. Wir haben hohe Punktzahlen in den Bereichen Führung, Ethik & Integrität und Nachhaltigkeit erreicht.
GEA Karrieren
Eine Welt voller Möglichkeiten
GEA ist weltweit einer der größten Systemanbieter für die Nahrungsmittel-, Getränke- und Pharmaindustrie sowie für viele weitere Branchen. GEA bietet auf der ganzen Welt spannende und vielfältige Ausbildungs- und Karrieremöglichkeiten.
GEA Karrieren
Über GEA
GEA blickt auf eine über 140-jährige Geschichte zurück. Heute sind wir mit mehr als 18.000 engagierten Mitarbeitenden in mehr als 150 Ländern in beständigen Kundenindustrien tätig.
