Service Agreements for Food Processing & Packaging

Choose a long-term partner who keeps your operations running at peak performance. With our Service Agreements, you benefit from the optimal mix of accessing GEA expertise, digital intelligence, and personalized care. Designed to maximize uptime, enhance productivity, and support your sustainability goals.

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Service level agreement | GEA service food processing & packaging

Why Choose a GEA Service Agreement

Tailored maintenance and parts planning
Every plant is unique. That’s why we engineer maintenance and parts plans for each machine - aligned with your production profile, operating intensity, and preferences. You receive timely interventions and the right parts, exactly when needed. Our Service Agreement App enables our Sales Representatives to configure a customized plan with you in just 30 minutes.
Protect uptime with genuine OEM parts
GEA original parts ensure perfect fit, preserve product quality, and maintain machine performance. We conduct annual reviews of your spare parts inventory to anticipate long-lead items and offer express delivery when time is critical.
Expert support when it matters most
From day one, you gain direct access to GEA specialists. With RemotePartner, many issues are resolved remotely, quickly and securely, without the need for on-site visits. This reduces downtime, lowers service costs, and minimizes travel-related emissions. Our expert services and training programs empower your teams to apply best practices and maximize equipment performance.
Proactive maintenance powered by digital insight
GEA technicians perform targeted inspections and develop asset-specific maintenance plans based on technology, age, and usage. Integrated InsightPartner condition monitoring provides performance transparency, alerts, and actionable data - enabling smarter, earlier interventions.

GEA RemotePartner | Remote operational support for your food production

Maximizing availability

Availability begins with foresight. Customized maintenance plans, genuine parts, and rapid response minimize unplanned downtime. InsightPartner and RemotePartner offer continuous visibility and fast resolution, while express delivery ensures critical components arrive on time. The result: higher uptime, smoother changeovers, and reliable deliveries.

Boosting productivity

Productivity thrives when people, processes, and equipment are in sync. InsightPartner delivers real-time performance views, alerts, and analytics to guide optimal settings and faster changeovers. GEA experts apply these insights on-site - streamlining processes, eliminating bottlenecks, and coaching your teams to improve OEE, throughput, and yield without compromising quality or safety.

Advanced sustainability

Sustainability means measurable performance. Utility monitoring identifies savings in consumption; optimized service intervals extend component life. Combined with GEA original spare parts and precise maintenance, you reduce energy, water, and waste - while maximizing asset longevity. It’s good for the planet and your bottom line.

Choose from pre-configured packages and tailor them to your needs

Starter Packages - Partner with us from the start
A solid foundation with priority hotline access, RemotePartner support, defined response times, and a baseline GEA maintenance plan with parts recommendations. Add InsightPartner for full performance transparency, alerts, and early intervention capabilities.
Care Packages - Professional maintenance support
Building on Starter, Care includes scheduled preventive maintenance, inspections, condition checks, and calibration by GEA technicians. You also receive optimization support and long-lead parts planning tailored to your application - enhancing reliability for critical assets.
Performance Packages - Yield optimization
Performance Packages offer exclusive expert services such as training, consulting, application support, and machine optimization. These outcome-based contracts are designed to improve production yield and overall equipment effectiveness. Please contact your local GEA office to confirm availability in your region.

Extend any package with capabilities that match your priorities

Enhance digital visibility with advanced InsightPartner analytics. Strengthen reliability with energy monitoring and early fault detection. Improve responsiveness with RemotePartner coverage and express delivery or defined response times. For maximum readiness, add breakdown parts packages for rapid repairs or condition-based parts aligned to actual wear and asset health.

GEA InsightPartner data-driven insights for food production

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Have we sparked your interest?

Boost your service level with our Service Agreements program for GEA food processing and packaging equipment.

Would you like to learn more? Download the brochure or get in contact directly with GEA.

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バイオテクノロジーの実態調査

ハノーファーの南、ザルシュテットに新設されたGEAのアプリケーション＆テクノロジーセンター（ATC）は、ショールームでも、研究所の代替施設でもありません。ここは、試験、データ収集、そして早期の意思決定を行うための場所です。ここで、生物学的なコンセプトが堅牢な工業プロセスになるかどうかが明らかになります。そのステップは、見た目よりも大きなものです。

食品包装の変化：4つのトレンド

熱成形は、長年にわたり食品包装において中心的役割を果たしてきました。現在、これが今は大きな転換期を迎えています。規制の強化、素材の進化、コストの上昇に伴い、フォーム・フィル・シールの生産ラインには、単に信頼性の高い稼働だけでなく、食品の鮮度維持、手頃な価格、リサイクル可能性を左右する役割が求められています。食品の包装および配送の状況を左右する、熱成形の主要なトレンドをご覧ください。

Person using a tablet to inspect stainless‑steel industrial equipment with GEA‑branded valves and piping.

GEA Cloud：産業用AI駆動型のコネクテッドマシン

GEAのデジタル対応機器をGEA Cloudと連携させることにより、AI駆動のインサイトを引き出し、稼働率を向上させて、持続可能な産業パフォーマンスを推進する仕組みをご覧ください。

Add appeal to your product with GEA food forming plates

Eye-catching and appetizing - forming adds appeal and character to your food products. Mouth-watering burgers, meat replacement products, fresh fillets and trendy whole muscle foods – neither of these products would come to life without forming. GEA forming machines give you a competitive edge to improve variety, capacity and yield.

Variety in shape and form

You can choose from an extensive range of food forming plates that complement your forming machine. If you need to stand out even more, we can help you create customized three-dimensional forms. Whatever the ingredients, recipe or product size, a GEA solution can provide a huge variety of shapes and forms.

Precision engineered for maximum yield

The original GEA FormPlates make every gram of your product count. Nothing beats quality when it comes to minimizing give-away and optimizing the shape, quality and portion weight of your formed products. GEA food forming plates are precision matched to the tolerance and design of your forming machine. A 100 mm burger will be exactly 100 mm, and the shape and quality will be as you expect it to be: perfect. Genuine GEA FormPlates boost yield and contribute to your profitability by virtually eliminating smearing.

Focus on form, yield and economy

Efficient designs, built for accurate shaping and portion weight
Lightweight, durable construction for reliable, long-life operation
Forming plates can be exchanged quickly for true production versatility
Certificated for highest level of hygiene
Supreme forming quality

Extensive choice of food forming plate material

GEA FormPlates are available in five different materials, ranging from cost effective PE (in white or blue) for short runs and shape tests, to the durable PremiumForm for extreme forming quality and very long production runs. Together we can find the best choice to fit your application needs, production requirements or budget.

Food forming the GEA way

GEA takes the lead in food forming technology to meet any customer's need. GEA formers portfolio is designed to offer food processors Variety, capacity, yield, versatility, hygiene, sustainability and above all, product quality. Whether you want to improve your forming equipment with GEA Knockout E-series or original GEA FormPlates, GEA service organization and team of application specialists can support you all the way.