Sr. Field Service Coordinator
United States of America, YORK
Vorteile
Stellenangebot
Ihre Verantwortungsbereiche und Aufgaben:
Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning – Take advantage of tuition reimbursement to further your education or skillset
Live well – Our wellness incentive program rewards healthy habits
Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
GEA Group, located in York, PA, is searching for a Sr. Field Service Coordinator to join our Service Team!
Responsibilities:
Prepares and maintains technicians' work schedules and establishes scopes of work for the technicians to complete on-site.
Assembles and dispatches all necessary materials for the scope of work.
Provides quotations, invoices, and works with technicians on the retrieval of work reports.
Acts as the key point of contact in the assigned region for field service quoting, scheduling, and dispatching of personnel.
Creates and maintains field service order data in the CRM and ERP (AX6) system.
Responsible for creating, modifying, reviewing, and closing field service calls in AX6, including parts ordering, activity creation, expense approval, invoicing, and closing.
Supports the operational finance team with account invoice resolution and collection activities.
Follows up with customers to understand their needs and ensure satisfaction.
Communicates, trains, and ensures adherence to departmental procedures for the service coordinator team.
Applies good business practices to identify opportunities for cost reduction or gross margin improvement by minimizing travel distances, applying surcharges, and identifying areas for cross/up-selling.
Manages technicians based on skills/capabilities and customer relations.
Aware of financial goals and identifies opportunities to meet them.
Responsible for process management and improvement based on business needs.
Assists with field service order management and forecasting reports for service management, including weekly and monthly backlog order and utilization reporting.
Assists with creating and updating work procedures and process improvements based on customer and company feedback.
Ensures a high level of customer satisfaction and net promoter score results from field service customer surveys for the service coordinator team.
Performs other duties as assigned or directed by management.
Ihr Profil und Ihre Qualifikationen:
Profile And Qualifications:
Associate’s degree in business administration or similar degree, or commensurate experience in administrative business operations.
5-7 years of relevant coordination experience preferred.
Excellent organization skills.
Ability to lead, build relationships, and take initiative.
Strong attention to detail.
Strategic agility and innovative thinking.
Proficient in all Microsoft applications.
Strong knowledge of ERP software.
Ability to multitask while working in a fast-paced and changing environment.
The typical base pay range for this position at the start of employment is expected to be between $27.00 - $32.00 per hour. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Über GEA
GEA ist einer der größten Systemanbieter für die Nahrungsmittel- und Getränkeindustrie sowie für ein breites Spektrum anderer Prozessindustrien. Rund 18.000 Mitarbeitende in mehr als 60 Ländern tragen maßgeblich zum Erfolg des Unternehmens bei – werden Sie Teil davon! Wir bieten Ihnen interessante und herausfordernde Aufgaben, ein angenehmes Arbeitsklima in internationalen Teams sowie attraktive Entwicklungs- und Aufstiegsmöglichkeiten in einem international tätigen Unternehmen.
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GEA blickt auf eine über 140-jährige Geschichte zurück. Heute sind wir mit mehr als 18.000 engagierten Mitarbeitenden in mehr als 150 Ländern in beständigen Kundenindustrien tätig.
