Technical Specialist (Powder Handling)

Sales & Commercial Technical Support

• Lead technical engagement with service sales and key account teams to shape winning service upgrade strategies from early customer interaction through deal closure.

• Translate customer needs, constraints, and pain points into clear technical scopes, solution concepts, and value-based proposals.

• Provide technical support during customer discussions and negotiations to build confidence in solution feasibility, execution readiness, and risk management.

Proposal Excellence & Win-Rate Ownership

• Own the technical quality, competitiveness, and clarity of quotations and service upgrade proposals.

• Drive higher win rates by ensuring solutions are fit-for-purpose, differentiated, and commercially viable.

• Optimize offer preparation time, rework, and margin leakage through standardized solution concepts, costing logic, and engineering deliverables.

• Analyze lost bids and proposal feedback to systematically close technical, scope, or costing gaps.

Design & Engineering Support

• Develop and review process concepts, layouts, P&IDs, and technical specifications for powder handling service upgrades.

• Lead equipment selection and sizing for powder handling applications including dry blending, pneumatic conveying, powder tipping, sieving, air dehumidification, powder packaging and others

• Ensure proposed solutions are technically robust, scalable, and aligned with execution capabilities and internal standards.

Site Survey, Plant Health Check & Opportunity Identification

• Conduct site surveys, audits, and plant health checks to assess customer needs, process performance, equipment condition, hygiene, safety, and compliance.

• Identify bottlenecks, risks, and improvement opportunities and convert findings into actionable, quotable service upgrade opportunities.

Technical Problem Solving & Execution Support

• Lead structured troubleshooting of powder handling and process issues, remotely and on site.

• Perform root cause analysis for recurring problems and define practical corrective and preventive solutions.

• Provide technical support during commissioning, start-up, and critical service interventions when required.

Knowledge and Standards

• Own the development and continuous improvement of standardized powder handling service upgrade solutions, including scope definitions, engineering deliverables, and technical assumptions.

• Institutionalize lessons learned from proposals, site surveys, and executed projects to enable reuse, consistency, and scalability across the organization.

Professional Requirements

• Bachelor’s degree or higher in Chemical Engineering, Mechanical Engineering, Process / Automation Engineering, or equivalent engineering degree.

• 5 - 7 years of relevant engineering experience in powder handling processing or technical sales support within food, dairy, or chemical industries.

• Strong understanding of powder behavior, solids handling, and hygienic design principles.

• Proven experience supporting quotations, proposals, and customer-facing technical discussions.

• Ability to translate technical complexity into clear, customer-relevant value propositions.

• Hands-on project / engineering work experience with powder handling equipment and systems is mandatory requirement.

• Familiarity with process automation (PLC / HMI / SCADA) is an advantage

Personal Profile

• Strong customer-facing and communication skills.

• Structured, solution-oriented, and commercially aware.

• Comfortable operating between sales, engineering, and service execution teams.

• Willing to travel to customer sites as required.

• Proactive, hands-on, and driven to deliver practical solutions.