お客様の責任と任務 :
For our office in Granollers, we are looking for an Interim Back Office Specialist to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.
Key Responsibilities
- Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.
- Prepare and manage customer quotations and follow up on commercial offers.
- Process customer purchase orders, create sales orders and coordinate product availability and delivery.
- Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
- Register and coordinate service requests, assigning technicians according to availability and geographical area.
- Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
- Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.
- Resolve incidents arising throughout the order-to-cash process.
- Coordinate travel arrangements for field service technicians and other employees.
- Ensure accurate administrative documentation and data management.
お客様のプロフィールと資格 :
- Studies in Administration & Finance
- Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.
- Strong administrative and organizational skills.
- Experience working in a project-based environment is a plus.
- Native-level Spanish and advanced English. Portuguese is an advantage.
- Excellent communication and stakeholder management skills.
- Strong customer orientation and problem-solving mindset.
- Ability to manage multiple priorities and work effectively across departments.
- Results-oriented and proactive approach.
We offer:
- Please note: This is an interim role.
- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan
- Employee Assistance Program
- Flexible working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer 2026.
GEAについて
GEA は、食品および飲料加工業のみならず、その他の幅広い加工業において世界屈指のサプライヤです。60 カ以上の国の約 18,000 人の従業員が、GEA の成功に大きく貢献しています。ぜひ、その仲間に加わってください! 当社は、興味深く、やりがいのある任務、国際的なチームでの前向きな職場環境、そして国際企業における個人の発展と成長の機会を提供します。
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関連職種
GEAでのキャリア
トップ・エンプロイヤーに参加する
GEAは、トップ・エンプロイヤー・インスティテュート（Top Employers Institute）からトップ・エンプロイヤーとして認定されています。「リーダーシップ」、「倫理と誠実さ」、「持続可能性」で高いスコアを獲得しています。
GEAでのキャリア
さまざまな可能性のある世界
GEAはグローバルな産業エンジニアリング企業であり、食品、飲料、医薬品分野をはじめとする世界最大級のシステムサプライヤーのひとつです。GEAは、世界中でエキサイティングで多様なトレーニングとキャリアの機会を提供しています。
GEAでのキャリア
GEA の概要
GEAには140年を超える伝統があります。現在、当社は18,000人以上の従業員を擁し、回復力のある顧客企業で事業を展開し、150カ国以上で取引を行っています。
