Technical Sales
Analyze customer process requirements and recommend suitable engineering solutions for separators, homogenizers and decanters.,
Prepare technical and commercial quotations in accordance with company procedures.
Interpret customer specifications, datasheets, and process requirements.
Work closely with product specialists, engineering, and application teams to develop optimal solutions.
Conduct product demonstrations and technical training for customers.
Ensure quotations are technically compliant and commercially competitive.
Project & Order Management
Support the project handover process after order receipt.
Coordinate with engineering, procurement, logistics, and project management teams.
Monitor project progress and communicate updates to customers.
Assist with resolving technical and commercial issues throughout project execution.
Support commissioning activities where required.
Customer Relationship Management
Develop long-term relationships with EPC contractors, consultants, OEMs, distributors, and end users.
Maintain accurate customer information within the CRM system.
Conduct regular business reviews with key accounts.
Respond promptly to customer enquiries and technical requests.
Ensure high levels of customer satisfaction and after-sales support.
Market Intelligence
Monitor competitor activities, pricing, and market trends.
Identify new market opportunities and emerging industries.
Provide regular market feedback to management.
Support product launches and marketing initiatives.
Financial Responsibilities
Achieve Order Intake (OI), and Sales budgets.
Maintain target gross profit margins.
Ensure quotations comply with approved pricing policies.
Support debt collection where required.
Assist in sales forecasting and pipeline management.