Customer Service Intern - Must be Local to Frisco, TX
United States of America, Frisco
福利厚生
求人情報
お客様の責任と任務 :
GEA Group, located in Frisco, TX, is searching for a Customer Service Intern to join our Team! We are seeking a detail‑oriented and customer‑focused Intern to support our team with order management, customer communication, and related administrative tasks. This role will assist with quote creation, freight calculation, returns processing, and spare parts order status management, while ensuring an exceptional customer experience.
This role is for 20-30 hours a week, and we are flexible regarding schedule. We would like this individual to be able to work year-round if possible.
Responsibilities:
Quote & Order Support
Create quotes for non‑assigned customers (excluding top 20 accounts).
Assist with converting approved quotes into sales orders once trained and proficient.
Freight Management
Add freight charges to all direct-ship and Canadian orders.
Locate shipment tracking information using the FedEx website.
Calculate freight costs based on shipment weight and dimensions.
RMA (Return Merchandise Authorization) Processing
Collect all required information to initiate RMA requests.
Submit RMA requests for approval and enter approved RMAs into the system.
Monitor RMA progress and communicate updates as needed.
Spare Parts Order Status
Review each line item on spare parts orders to determine estimated delivery times, tracking details, and delivery confirmations (POD).
Customer Communication
Deliver outstanding service via phone and email.
Provide timely, accurate responses to customer inquiries.
Maintain a sense of urgency regarding customer satisfaction and follow‑through.
Other Duties
Perform additional administrative or customer support tasks as assigned.
お客様のプロフィールと資格 :
Profile And Qualifications:
Currently enrolled in a Business-related program
Proficient in all Microsoft Office applications (Outlook, Excel, Word, etc.).
Ability to learn and work within the company’s ERP system (SAP) for order entry and processing.
Demonstrated sense of urgency related to sales support and customer satisfaction.
Strong written and verbal communication skills.
Strong organizational skills with high attention to detail.
Ability to work onsite in the Frisco, TX office Monday through Thursday 20-30 hours per week.
The typical base pay range for this position at the start of employment is expected to be between $19.00 - $26.00 per hour. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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GEAについて
GEA は、食品および飲料加工業のみならず、その他の幅広い加工業において世界屈指のサプライヤです。60 カ以上の国の約 18,000 人の従業員が、GEA の成功に大きく貢献しています。ぜひ、その仲間に加わってください! 当社は、興味深く、やりがいのある任務、国際的なチームでの前向きな職場環境、そして国際企業における個人の発展と成長の機会を提供します。
関連職種
GEAでのキャリア
トップ・エンプロイヤーに参加する
GEAは、トップ・エンプロイヤー・インスティテュート（Top Employers Institute）からトップ・エンプロイヤーとして認定されています。「リーダーシップ」、「倫理と誠実さ」、「持続可能性」で高いスコアを獲得しています。
GEAでのキャリア
さまざまな可能性のある世界
GEAはグローバルな産業エンジニアリング企業であり、食品、飲料、医薬品分野をはじめとする世界最大級のシステムサプライヤーのひとつです。GEAは、世界中でエキサイティングで多様なトレーニングとキャリアの機会を提供しています。
GEAでのキャリア
GEA の概要
GEAには140年を超える伝統があります。現在、当社は18,000人以上の従業員を擁し、回復力のある顧客企業で事業を展開し、150カ国以上で取引を行っています。
