Order Management Specialist

For our offices Granollers we are currently looking for an Order Management Specialist to manage national accounts.

The main responsibilities are:

• Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics
• Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• Management of incidents that arise during each phase of the “order to cash” process until resolution
• Travel management of the technicians and the rest of the colleagues

• Studies in Administration & Finance
• Minimum 3 years of experience in the Back-office department (Order Manager role)
• Training, knowledge, and experience in administration
• Valuable to get experience as part of project management team
• Sensitive leadership personality experienced in leading high performance production organizations
• Spanish (Native)
• English (Advanced); Portuguese would be an asset.
• High performance and result orientation
• Outstanding communication skills
• Convincing personality successfully pushing for results despite facing resistance
• Ability to communicate to with all levels within the organization

We offer:

• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.