Service Sales Engineer - Great Lakes

The Sales Engineer has the responsibility to promote and secure the sale of spare parts, repairs, field service, equipment upgrades /modernizations and service level agreements for FHT NAM Service business.  S/he is responsible for implementation of the group-wide sales strategy, ensures a coordinated customer approach, with counterparts in Customer Support, Field Service and Engineering.

The tasks and responsibilities for the role include:

• Work with the Service Sales Manager FHT - NAM and other business areas to fine-tune and implement service sales strategy for area of responsibility.
• Lead service sales activities, for area of responsibility (territory) and prioritize initiatives.
• Identify opportunities for service sales.
• Actively manage key customer accounts in the assigned territory. Act as the complete contact for the account
• Travel to the customer for visits that shall include necessary presentations / demonstrations as required to enhance the sales opportunity and promote GEA
• In addition, verify and keep current the Ibase for that location
• Be responsible for large project spare parts / repair orders / modernizations – provide quotes, follow up and ensure the sale is executed in a timely manner
• Develop the correct sales contacts at each customer location
• Participate in trade shows promoting equipment service sales activity along with new equipment sales
• Provide market feedback (competition, trends, etc.) to the Director of Service Sales FHT – NAM and regionally responsible service management
• Utilize all available GEA resources to generate sales — new equipment salespersons, field service technicians, customer support representatives, procurement, etc.

Communication requirements for the role:

• Internal customers: Employees, Service Sales Manager FHT - NAM, regionally responsible service management
• External customers: customers, industry associations, consultants, agents, dealers
• Must have excellent written and verbal skills, especially face to face meetings to convey, convince and negotiate service sales.

Experience

• Familiarity with concept of service offerings and local market requirements of different customer groups a plus.
• Excellent communicator, written and verbal, able to work with individuals (internal and external) across a wide range of levels, functions, brands and cultures.
• Capable of implementing strategic service sales plan.
• Ability to travel up to 60% of time; some international travel may be required.
• The sales engineer MUST live in the Great Lakes territory.

Entrepreneurial and sales competencies, as demonstrated by:

• Proven ability to build and maintain close relationships and networks with customers (decision makers)
• The ability to gain high levels of trust from customers and to predict customer and competitor actions
• Naturally entrepreneurial with a clear drive and strong customer focus.  Thinks strategically
• Expresses company values in his / her conduct
• Maintains composure and effective performance even under stressful conditions
• Demonstrates the will to succeed and accepts defeat as further development challenge
• Open minded and flexible to build on (optimize) proven success strategies
• Exhibits empathy and respect when dealing with subordinates, superiors and customers
• Enthusiastically supports company strategies and goals
• Ability to read and understand market trends and competitor developments and to adapt accordingly
• Strong commercial acumen to drive top line growth

Company vehicle and credit card provided

The typical base pay range for this position at the start of employment is expected to be between $110,000 - $125,000 per year.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Working at GEA Group has significant benefits:

• 12 Paid Holidays
• PTO – Paid time off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high-performance culture. #engineeringforthebetter