Field Service Technician

DUTIES & RESPONSIBILITIES

• Troubleshoot, install and repair GEA equipment at customer site.
• Basic PLC parameter entry
• Perform service and properly fill out and submit reports and related documents.
• Investigate problems, make repair recommendations and perform equipment upgrades
• Perform in house repair and testing of equipment as needed
• Perform preventative maintenance services
• Work the necessary hours, including reasonable overtime as required, to satisfy the customer and/or complete the task
• Follow up with customers and affiliates as required
• Perform the required research needed to provide the customers with the correct parts, diagrams, documents, etc.
• Travel up to 80%
• Contributes to team effort by completing all tasks as may be assigned by the supervisor

Based on the above-mentioned requirements, candidates for the Field Service Engineer position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

• Mechanical
• Electrical AC & DC
• Millwright

Basic competencies, as demonstrated by:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Education / Work experience:

Required education High school diploma (e.g. university degree, apprenticeship

Relevant work experience

5 Years

GEA offers competitive pay and great benefits.

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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