Boost efficiency and save time with remote operational support

GEA RemotePartner Food Processing & Packaging

GEA RemotePartner combines digital machine access and remote operational support to help you swiftly identify the root cause of any equipment issue and get instant assistance from GEA experts. The result: faster issue diagnostics and resolution, enhanced machine performance, greater efficiency and minimal downtime.

GEA RemotePartner | Remote operational support for your food production

A partner for your success

GEA RemotePartner is part of GEA Digital Products and Services, supporting you throughout the full life cycle of your equipment to provide lasting business success. A cloud-based solution, it helps you connect directly with GEA experts, by phone and video, to get quick and effective remote support.

GEA RemotePartner, together with InsightPartner, is also offered as part of the Service Agreements program for GEA food processing and packaging equipment.

How does it work?

GEA RemotePartner | Remote operational support for food processing and packaging equipment | Remote Access

Remote Access

Remote Access enables GEA specialists to access the control panels of your connected machines, worldwide, through the internet. In this way they get a real-time view of the machine status to gather crucial information for immediate diagnosis. GEA can then assist and offer recommendations or, if permitted, make the adjustments necessary to resolve issues or improve operational performance directly on your machine control panel.
GEA RemotePartner | Remote operational support for food processing and packaging equipment | Remote Support

Remote Support

Remote Support is a powerful video tool that allows customers to use their own phone or tablet to show GEA specialists exactly where a problem is occurring. GEA specialists can then provide instant guidance to help resolve the issue quickly and effectively or prepare their site visit. The system can also be used to help your service technicians select the correct replacement parts and perform maintenance work in the most efficient and accurate way.

5 reasons to choose RemotePartner

  • Combining Remote Access and Remote Support gives you better and faster access to GEA expertise.
  • No need to consider waiting time for traveling or expert availability on-site.
  • Enhanced support by easy video communication directly with GEA experts.
  • Quicker issue resolution leading to improved machine availability and minimized equipment downtime.
  • Valuable peace of mind - if needed, our GEA experts are just minutes away... remotely.
GEA InsightPartner data-driven insights for food production

Learn more

Have we sparked your interest?

GEA RemotePartner is available as part of the Service Agreements program for GEA food processing and packaging equipment.

Would you like to learn more? Download the brochure below or get in contact directly with GEA.

関連製品

GEA インサイト

持続可能な冷凍で将来を見据えたコールドチェーンを

質の高いコールドチェーン管理の重要性を過小評価することはできません。傷みやすい生鮮食品が消費地で安全かつ高品質であることを保証することは、コールドチェーン施設を運営する人々にとって非常に大きな責任です。GEAは、低温貯蔵や配送センター向けに安全で持続可能な冷凍技術を提供する最前線に立ち、お客様の施設のエネルギー消費量と二酸化炭素排出量の削減を支援しています。

Josep Masramón and his daughter stand in front of their GEA batch milking installation.

バッチ搾乳が現代の酪農を支える理由

自動搾乳における最新の進化は、バッチ搾乳を導入することです。バッチ搾乳とは、通常1日に2~3回、決まった搾乳時間に乳牛をグループ分けして搾乳する酪農方法です。自動化技術は、酪農場における乳牛の福祉、柔軟性、そして持続可能性のバランスを取りつつ、それと同時にコスト構造を継続的に最適化し、より効率的になるという、酪農家の最近の課題を克服するのに役立っています。

何もないところから

多数の国では、安全な水と衛生設備を確保することがいまだに課題となっています。汚れの混じった飲用水により病気になったり、毎日水を汲みに行くという役割を果たすため、学校に通うことができない子供たちが多数存在します。ドイツのハンブルクを拠点とする非営利団体Viva con Aguaと協力することで、GEAは一部のタンザニアの学校にきれいな水を供給する手助けをしています。

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