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GEA Remote Eye Wear: real-time support, anywhere in the world

12 Jun 2018

For plant inspections, to provide support during commissioning and in the event of technical problems, GEA has developed GEA Remote Eye Wear. Thanks to state-of-the-art technology, it offers customers virtual real-time support by a GEA service technician via remote access. As a result, response times are shortened and travel costs are almost completely avoided.

Remote Eye Wear from GEA: real-time assistance, anywhere in the world
GEA Remote Eye Wear offers customers virtual real-time support by a GEA service technician. (GEA)

GEA Remote Eye Wear offers customers virtual real-time support by a GEA service technician. (GEA)

Thanks to its integrated high-resolution camera and reliable microphone, GEA Remote Eye Wear offers a wide range of bidirectional functions such as "listening", "speaking" or "chatting". It is also possible to "transmit" and "edit" images. By projecting images onto the GEA Remote Eye Wear screen, repairs, process optimizations or inspections can be carried out at Internet speed.

The information is streamed live via WiFi interface so that machine operators can send and receive it in real time. Documents and records can be sent by the back office support or requested by the service technician. 

GEA Remote Eye Wear offers immediate practical help and tips from industry experts for troubleshooting. (GEA)

GEA Remote Eye Wear offers immediate practical help and tips from industry experts for troubleshooting. (GEA)

However, fast response times in the event of technical problems are not the only advantage of GEA Remote Eye Wear. In addition, production times can be maximized and operating costs reduced by identifying improvement potential and performing plant optimization. 

GEA Remote Eye Wear is available as part of a GEA Service Level Agreement. The scope of delivery includes the corresponding Remote Eye Wear glasses, a battery charger, a registration QR code, microphone, headphones, access point router and the complete documentation.

“Making Science Work.” – GEA at ACHEMA: hall 4.0, booth F46

Media Relations

GEA Group Aktiengesellschaft

Peter-Müller-Str. 12


40468

Düsseldorf


Germany

+49 211 9136-0

About GEA

GEA is one of the world’s largest suppliers of systems and components to the food, beverage and pharmaceutical industries. The international technology group, founded in 1881, focuses on machinery and plants, as well as advanced process technology, components and comprehensive services.

With more than 18,000 employees, the group generated revenues of about EUR 5.4 billion in more than 150 countries in the 2023 fiscal year. GEA plants, processes, components and services enhance the efficiency and sustainability of customer’s production. They contribute significantly to the reduction of CO2 emissions, plastic usage and food waste. In doing so, GEA makes a key contribution toward a sustainable future, in line with the company’s purpose: ”Engineering for a better world“. GEA is listed on the German MDAX the European STOXX® Europe 600 Index and is among the companies comprising the DAX 50 ESG, MSCI Global Sustainability as well as Dow Jones Sustainability World and Dow Jones Sustainability Europe Indices.
 
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