GEA Service

In a fast-changing world, GEA is committed to maintaining close, even instantaneous communication with customers and helping them navigate the new normal. With GEA Remote Support, GEA experts are instantly available via video, which neither requires pre-installing software nor an updated IT-infrastructure. GEA now offers customers two new service packages providing different types of remote expert assistance, ensuring availability in every situation without compromising safety and security.

With the outbreak of COVID-19, organizations are faced with travel restrictions and quarantine challenges, required to reduce direct contact between employees and service providers. To enable immediate GEA expert assistance for customers during the corona crisis without putting people’s lives at risk, GEA now offers a special remote support solution that is easy-to-set-up.

The new GEA Static Pressure Control System (SPCS) is GEAs most recent service upgrade for older A-Tec spiral freezers. The simple upgrade instantly controls the air flow, reducing frost build-up which increases productivity and improves product quality. Saving time, energy, money and a four-month ROI are further advantages of the new SPCS.