GEA’s Remote Eye Wear, demonstrated at this year’s drinktec live (11.-15. September in Munich, GEA Booth 313, Hall A3) is a groundbreaking service innovation that enables virtual experts to support machine operators and service technicians in the field in-real time. From remote machine assessments, inspections and implementations to SOP (Standard Operating Procedure) assistance, this cutting-edge technology can reduce response times, almost eliminate travel costs and foster improved supplier-partner relationships.
Real-time trouble shooting for technicians
With its built in camera and microphone, Remote Eye Wear offers a range of functions, including “chat”, “hear”, “speak” and even the ability to “send” and “edit” pictures. With images projected onto the Remote Eye Wear screen, repairs, process optimization or inspections can be done at the speed of the Internet.
Information is streamed, live, via a Wi-Fi interface, enabling machine operators to send and receive information in real-time. Readable documents and procedures can be sent from the operator or requested from the engineer in the field. Using a bidirectional flow of information, the Remote Eye Wear can be used to assist customers with technical issues, inspect equipment and help with production start-ups.
GEA Remote Eye Wear provides an array of benefits
From unexpected downtime to replacing damaged parts, and from identifying upgrade opportunities to equipment optimization: Amidst a strict regulatory environment and increasing competition, customers are constantly looking to optimize its processes. GEA’s Remote Eye Wear can maximize production time, reduce operational costs, help to deliver quality products and, in the case of incidents or accidents, ensure the health and safety of staff.
Standalone unit or part of SLA
Available as a standalone unit and as part of the GEA Service Level Agreement (SLA) framework, the product’s scope of supply includes the Remote Eye Wear glasses, a battery charger, use of the registration QR code for a year, a microphone and headphones, an access point router and full documentation. A comprehensive range of spare parts and accessories is also available, as are an optional extra battery pack and holder, support service and access to a web-based app.
Talk today about the future of real-time communication
For motivated and better trained staff, reduced downtime, increased OEE (Overall Equipment Effectiveness) and extended equipment, GEA Service staff is available at drinktec to talk about the future of real-time communication.