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GEA Remote Support

Video support designed to provide remote assistance in real-time
GEA Remote Support

With the outbreak of COVID-19, organizations are now faced with travel restrictions and quarantine challenges, required to reduce direct contact between employees and service providers.

GEA Remote Support is aimed at offering you GEA expert assistance without risking to spread the virus and putting peoples life at risk.

Real-time streaming with our GEA experts

GEA Remote Support is a service that provides real-time streaming with our GEA experts. You can easily locate yourself in the production site and use a commercially available mobile device to stream real-time and resolve an issue with the help of our GEA experts. You just need a mobile device with internet access. With a simple connection through email or SMS, you will be able to have video conversations, send high-resolution pictures to each other, send descriptions/instructions via a chat function, and annotate live during the conversation.
Our local offices can offer you GEA Remote Support with immediate effect.

Recognize your benefits:

• Easy to setup – no need to install separate application
• Fast communication and support with no physical contact
• Bi-directional streaming of information

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Risk-free expert assistance with GEA Remote Support
With the outbreak of COVID-19, organizations are faced with travel restrictions and quarantine challenges, required to reduce direct contact between employees and service providers. To enable immediate GEA expert assistance for customers during the corona crisis without putting people’s lives at risk, GEA now offers a special remote support solution that is easy-to-set-up.
No more frost with new upgrade for GEA A-Tec spiral freezers
The new GEA Static Pressure Control System (SPCS) is GEAs most recent service upgrade for older A-Tec spiral freezers. The simple upgrade instantly controls the air flow, reducing frost build-up which increases productivity and improves product quality. Saving time, energy, money and a four-month ROI are further advantages of the new SPCS.
GEA introduces a cloud-based open service portal
At the IFFA trade fair in Frankfurt (Germany), GEA will showcase a new cloud-based platform for digital services for the first time. This supplier-independent portal provides customers modern service solutions like remote maintenance, data analysis and comprehensive e-Commerce and enables them to seamlessly integrate all their supplier interactions in one common platform.

Tenez-vous au courant des innovations et des activités de GEA en vous inscrivant aux actualités de GEA.

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