Service software products ‒ Think of other things than service

The tools you need to manage your plant effectively, round the clock, including project information, service history reports, a plant asset register, spare parts and operator training.

To effectively manage your equipment or plant and optimize its performance, you need to be able to identify the performance of your assets, at a glance. That’s where our service software solutions can help.

All the information you need, at a glance

Our intelligent service software products, such as GEA Assist, provide you with an easy access to a continuous supply of information and documentation. This includes: digital plant and project documentation, service history, plant asset register, and training videos.

This means you can take full control of your equipment or plant’s performance and quickly and easily identify maintenance and upgrade needs.

How can we help you?

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GEA Service – For your continued success

We work alongside our customers in close partnership, supporting them throughout the full life cycle of their plant and equipment to ensure lasting business success.

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Service news

GEA Remote Support: New service packages for expert assistance available

In a fast-changing world, GEA is committed to maintaining close, even instantaneous communication with customers and helping them navigate the new normal. With GEA Remote Support, GEA experts are instantly available via video, which neither requires pre-installing software nor an updated IT-infrastructure. GEA now offers customers two new service packages providing different types of remote expert assistance, ensuring availability in every situation without compromising safety and security.

Risk-free expert assistance with GEA Remote Support

With the outbreak of COVID-19, organizations are faced with travel restrictions and quarantine challenges, required to reduce direct contact between employees and service providers. To enable immediate GEA expert assistance for customers during the corona crisis without putting people’s lives at risk, GEA now offers a special remote support solution that is easy-to-set-up.

No more frost with new upgrade for GEA A-Tec spiral freezers

The new GEA Static Pressure Control System (SPCS) is GEAs most recent service upgrade for older A-Tec spiral freezers. The simple upgrade instantly controls the air flow, reducing frost build-up which increases productivity and improves product quality. Saving time, energy, money and a four-month ROI are further advantages of the new SPCS.